Refund policy
Refund & Returns Policy
Last updated: September 27, 2026
Perfume and perfume samples are final sale.
We do not accept returns or refunds because you changed your mind, dislike the scent, or expected it to smell the same on your skin as it did in the notes or on someone else. Skin chemistry varies. That is not a defect.
If you have not worn a scent before, buy a sample first.
Cancellations
Email parfumvelore@gmail.com as soon as possible. We can cancel only if the order has not shipped.
Once it has shipped, you cannot cancel it.
Damaged, defective, or wrong item
Email parfumvelore@gmail.com within 5 days of delivery. Include:
• Order number • Clear photos of the item • Clear photos of the outer and inner packaging • Photos of the shipping label if you have it
If we confirm damage from our packing, a manufacturing defect, or that we sent the wrong item, we will replace it at our expense. We do not refund original shipping.
If we ask you to send something back, return postage is on you unless we say otherwise. Use a trackable method. We are not responsible for a return that is lost in transit.
Lost or missing packages
If the carrier marks a package delivered and you do not have it, contact the carrier first.
For a package that never shows as delivered, email parfumvelore@gmail.com after the estimated delivery date. Include your order number and tracking number. Some losses require a carrier claim. We will tell you which path applies.
We do not refund original shipping or taxes on carrier issues unless we decide to in writing.
What we will not do
• Restock or resell returned fragrance • Accept opened or used perfume • Accept returns for scent preference • Refund original outbound shipping on a standard order
Refunds, when issued
If we approve a refund, it goes back to the original payment method within 7–10 business days after we finish review, or after we receive and inspect an item if we asked you to send it back.
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